Refund policy

Operated by: Purasa Corporation

At Purasa Corporation, we strive to ensure you are satisfied with your purchase. If you are not fully satisfied, we are here to help. This Refund, Return, and Cancellation Policy applies to all purchases made through the official Purasa Corporation website. By placing an order, you acknowledge and accept the terms outlined below.

1. Return & Replacement Window

Return or exchange requests must be initiated within 7 days from the date of delivery.

2. Eligibility Criteria for Returns & Replacement

To qualify for a return or exchange, the item must:

  • Be unused and in the same condition as received

  • Be in its original packaging

  • With all accessories included in the box
  • With original tags (if applicable)

  • Include proof of purchase (invoice or order confirmation)

Items that do not meet these conditions may not be eligible for return.

3. Replacement

We offer exchanges in the following situations:

  • Manufacturing Defects – If the product has a factory defect

  • Transit Damage – If the product was damaged during shipping

  • Incorrect Item Delivered – Wrong product, size, or model sent

  • Customer Ordering Error – Wrong size or model selected

If a replacement is not available due to stock limitations or discontinuation, a full refund will be issued to the original payment method. Purasa Corporation does not charge any restocking fees for approved replacement requests.

4. How to Initiate a Return or Exchange

Customers may initiate a return or exchange by:

  1. Logging into their account on the Purasa Corporation website

  2. Navigating to My Orders

  3. Selecting the relevant order and submitting a return request

Alternatively, customers may email us at purasa.corporation@gmail.com to initiate a return request or to receive assistance.

Requests must be raised within 7 days of delivery.

5. Return Shipping

  • If your return request is approved, Purasa Corporation will arrange a return pickup or provide a prepaid return shipping label, along with clear instructions on how and where to send the product.

  • Customers are not liable for return shipping charges for approved returns.

  • Products returned without prior return approval will not be accepted.

  • For any questions related to returns, please contact us at purasa.corporation@gmail.com.

6. Refunds

Once the returned item is received and inspected, we will notify you regarding approval or rejection.

  • Refund Method: Refunds are issued to the original payment method used at checkout.

  • Refund Processing Time: Approved refunds are processed within 7 business days after inspection.

  • COD Orders: For Cash on Delivery orders, refunds are issued via bank transfer or store credit, based on customer preference.

Purasa Corporation does not charge hidden processing or restocking fees for eligible refunds.

7. Order Cancellation Policy

  • Orders can be cancelled only before dispatch.

  • Once dispatched or in transit, cancellation is not possible.

  • Customers may still request a return after delivery, subject to this policy.

Purasa Corporation reserves the right to cancel orders due to:

  • Product unavailability

  • Pricing or listing errors

  • Suspected fraudulent transactions

  • Failed payment authorization

If an order is cancelled by us, a full refund will be issued.

8. Damaged or Incorrect Items

Customers are advised to inspect their orders upon delivery. If the product is damaged or incorrect, contact us within 48 hours of delivery with the order details and clear photos of the product and packaging. After verification, if approved, we will arrange a pickup and provide a replacement.

Contact Information

In strict compliance with Google Merchant Center’s Professionalism, Editorial, and Transparency guidelines, our complete, verifiable operational contact details are openly provided below:

  • Legal Business Name: Purasa Corporation

  • Firm GST Number – 24AYTPC6015A1ZY

  • Official Store Domain: https://www.purasacorporation.com/

  • Primary Support Email: purasa.corporation@gmail.com

  • Customer Support Mobile: +91 91046 69339

  • Registered Office & Warehouse Address:

    Purasa Corporation,

    Narayan Nagar-8, Dhebar Road,

    Rajkot, Gujarat, India – 360002